Backorder Policy

A Backorder product is a product that is not currently physically at our warehouse in Perth, but is still available from our distributors. When a backorder is placed, we will request the item from the relevant distributor, who will then ship it to our warehouse in Perth. We will then ship the item to you as soon as it arrives at our Perth warehouse. It is not a dropship service. For the most part, this means that the shipping of the product to you will take longer compared to an In Stock item (at least 2-3 weeks on average). However, it could be worth the wait, as we've found some very rare items in the deepest and darkest corners of our distributors' warehouses. :D

Supply Quantities

Backorder quantities are subject to change without notice, and are driven by how much the distributor/supplier have in stock. We only put items on backorder on our online store if we are confident that the supplier has the item in stock for us to order on demand.

However, sometimes the supplier may run out of stock after your order is placed. Hence we do not guarantee that any quantity of a backorder will be fulfilled. You will be given a full refund for any quantities that can't be fulfilled in this case.

Cancellation

We do offer refunds for cancelling backorders with the following conditions:

  • You inform us that you wish to cancel the backorder within 3 days of placing the order.
  • A non-refundable 20% cancellation fee will apply. This fee can be transferred as store credit.

If you wish to cancel a backorder item after 3 days of placing the order, then the following will apply:

  • A non-refundable 20% cancellation fee will apply. This fee cannot be transferred as store credit.

If the backorder item has left our warehouse and has been shipped to you, then the rules for "Change of Mind" apply. Please refer to the "Change of Mind" section in our Returns Policy page for details.

To cancel a backorder, please contact us using the Contact Us form or email us.

Payment

Payment must be made in full at the time of a backorder. The item will be added to your cart for checkout just like an In Stock item.