If you believe the item you received has a manufacturing defect, please use the Contact Us
form or email us
within 7 days of receiving the item, with a description and photos of the defect(s). A customer representative will be in touch within 2 business days of your enquiry.
The photos will be reviewed with the distributor and/or manufacturer. If the item is considered to be a manufacturing defect, then:
We will ask that you pack the item up in the same condition it was received in. We will provide you with a shipping label so the item can be picked up and sent back to our
warehouse at no cost to you.
When the item arrives back at the warehouse, and if we have the same item in stock, we will replace the item at no cost to you.
If we don't have the item in stock, you will be offered the option of store credit or a full refund. In case of a full refund, the refund will be processed and
should appear in your account within a few working days.
The same process above also applies to international orders, with an exception that the cost of shipping the defective item back to our warehouse will be
the responsibility of the customer.
What we don't cover
Unfortuntely we cannot offer exchanges, refunds or store credit for:
Packaging/art box damage including wear and tear, bends, creases or dented corners.
Minor manufacturing defects or QC issues.
Minor paint issues with over painting or under painting.